Business Process Management

At the end of this course, students should be able to: 1. explain the concepts of operation management in an organisation; 2. explain continuous process improvement of products and services in an organisation; and 3. describe the interactions between human behaviour and process design.

Integration of core concepts from Management Information System (MIS) with those of Operations Management (OM). Introduction of process-oriented view of the flows of materials, information, products and services through and across organisational functions. All organisations must carefully analyse and document their business processes and must continuously assess the efficiency and effectiveness of these processes to minimise cost and maximise value creation. Identification information-bearing events, assess and improve process efficiency, learn to model and analyse business processes, and understand the interactions between human behaviour and process design.