Business Process Re-engineering

At the end of this course, students should be able to: 1. explain the concept of business process re-engineering; 2. describe how to improve organisational structure for efficiency and effectiveness to maximise productivity; and 3. explain business strategies to drive improvement of processes.

Business Process Re-engineering (BPR) involves changes in structures and in processes within the business environment. The entire technological, human, and organisational dimensions may be changed in BPR. Information technology plays a major role in Business Process Re- engineering as it provides office automation, it allows the business to be conducted in different locations, provides flexibility in manufacturing, permits quicker delivery to customers and supports rapid and paperless transactions. In general, it allows an efficient and effective change in the manner in which work is performed. Students learn to leverage business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate change, and create models of current and future processes in order to maximise efficiency and productivity.