Management of Nursing Services

At the end of the course, the student should be able to: 1. explain the concepts of management, communication, supervision; 2. discuss the tools of management; 3. describe the elements of management; 4. discuss delegation, allocation and supervision of personnel; and 5. utilise fundamentals of monitoring and evaluation in the provision of care.

Definition of concepts. Evolution of management. The scope and nature of management. The various schools of management. Essential tools for effective management of resources (human, material, financial). Management theories. Decision making. Organisational structure and organogram. Communication. Interpersonal relationship and leadership styles. Motivation. Group dynamics. Delegation, supervision, accountability, budgeting and forecasting. Conflict and conflict resolution. Philosophy. Theory, principles and techniques of management generally and as related to management of nursing services. Documentation. Record keeping and performance evaluation. The nursing process as a tool for scientific approach to solving management problems and management by objectives (MBO).